Insights on AI-powered customer support

Customer Support 2 min

Customer support on WhatsApp: what happens when your business grows faster than your team

When a business grows, WhatsApp volume grows with it.

Soledad Monte · Aug 19, 2026

Customer Support 2 min

You keep answering the same WhatsApp messages all day. That's costing you more than you think.

If your business handles support or sales over WhatsApp, this probably sounds familiar: most messages aren't really different from each other. People ask the same things, just in different words, at different times. And someone has to be there to answer, all day long.

Soledad Monte · Aug 11, 2026

Customer Support 3 min

How Much Administrative Staff Time Goes Into Questions an AI Assistant Could Handle

Two to five minutes per inquiry, fifty to a hundred fifty inquiries a day: that's how several hours of administrative work disappear answering the same things over and over. We break down exactly where that time goes and what changes when an AI assistant takes over the repetitive part.

Soledad Monte · Aug 07, 2026

AI & Automation 3 min

Running a Medical Center and Want to Automate Appointments? Here's What You Need to Know

Automating appointments in healthcare isn't the same as automating an online store - there's more at stake. We break down what automating appointment scheduling actually means, what to get clear before you start, and where to begin without losing warmth or clinical judgment.

Adriana Vallejos · Jul 30, 2026

Customer Support 1 min

3 Free Months of Helpium for the First 10 Shopify Stores

Helpium is now live on the Shopify App Store, and we're looking for the first 10 stores to try it. Full access, free, for 3 months. No plan fees while the program lasts.

Soledad Monte · Jul 30, 2026

Product Updates 2 min

Do You Run a Real Estate Agency and Want to Automate Showing Coordination? Here's How

Every unanswered message is a showing going cold. We show you how to automate showing coordination without losing control of your calendar, so no lead falls through the cracks due to a slow response.

Adriana Vallejos · Jul 30, 2026