The 68% of Your Abandoned Carts Have Nothing to Do With Price

68% of online shoppers abandon their cart because of a bad experience, not a lack of intent to buy. These aren't shoppers who decided not to buy: a simple question - about shipping, an exchange, a deadline - went unanswered at the exact wrong moment, and the sale fell through before it closed. That cart doesn't generate a ticket or a complaint. It's lost silently. The good news is this problem has a solution, and it isn't lowering your prices.

How Helpium Solves It

An AI chatbot connected to your Shopify's real data answers those last-minute questions instantly, with your store's exact information, not a generic reply. The visitor doesn't have to wait for someone on your team to be available: the question gets answered the moment it comes up, on any of your channels.

There's more to it: with a proactive workflow, the question doesn't even need to be asked. The AI can start the conversation on its own, the moment it detects someone is about to leave without buying, before that cart gets abandoned, not after.

All of this is set up once, with no coding, inside AI Workflows: you define what to ask, what to answer, and when to step in, and from there the AI repeats it on its own, as many times as it needs to.

What This Changes

It's not about chasing that 68% with discounts after they've already left. It's about resolving the doubt before they decide to leave. And like everything else with Helpium, activating more workflows, on more channels, with more volume, doesn't cost you more: the price is fixed.

Install Helpium from the Shopify App Store and set up your first workflow to resolve these doubts before you lose the sale.