Helpium · Blog

Insights on AI-powered customer support

Trends, guides and updates. Learn how to scale support without losing the human touch.

Featured Guides & Tutorials

How to add native support chat to your iOS and Android apps

Add a native Helpium chat to your iOS and Android apps in an afternoon: your AI answers instantly, your team takes over when needed, and replies arrive as push notifications.

Maximiliano Monge · Oct 16, 2026 · 7 min

Read article

Customer Support 5 min

Mercado Libre questions: how to answer faster and sell more

On Mercado Libre, many sales are decided in the questions section. Here is why answering fast matters so much, what buyers ask most and how to answer well without being glued to the app.

Clara Ferrer · Oct 13, 2026

Customer Support 5 min

After-hours messages: what to reply without losing sales

Your customers message when they can, not when you open. Here is what to reply at night and on weekends, what to promise and how to keep selling while you're away.

Clara Ferrer · Oct 06, 2026

AI & Automation 5 min

Can your AI get it wrong? How to avoid made-up answers

AI can make up prices, delivery times or policies if it answers from memory. Here is why it happens, what's at risk and how to make it answer only with your business information.

Clara Ferrer · Oct 02, 2026

AI & Automation 3 min

AI Flow: what it is and how to automate your process

An AI flow is the path a conversation follows once it's automated: what it asks, what it does with the reply, and what action it executes at the end. Here's what it is, what it takes to build one, and how to set it up without coding.

Clara Ferrer · Sep 24, 2026